Returns & Exchanges
At RENPHO, we want you to be completely satisfied with your purchase. If you are not happy with your order, you can return or exchange eligible items within 30 days of the delivery date.
Initiate a Return
Log into your account or visit our online returns portal with your order number and email address to start the process.
Prepare Your Package
Place the items in their original packaging, ensuring all accessories and manuals are included to qualify for a full refund.
Ship the Item
Print your prepaid shipping label, attach it securely to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned product, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing