Frequently Asked Questions
Everything you need to know about your RENPHO experience.
What is the standard shipping timeframe?
Orders are typically processed within 1-2 business days. Standard shipping within the continental US usually takes 3-5 business days, depending on your location.
What is your return policy for wellness products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do RENPHO products come with a warranty?
Yes, all our electronic products, including smart scales and massagers, come with a standard 1-year limited warranty covering manufacturing defects.
How do I sync my smart scale with the RENPHO Health app?
Simply download the RENPHO Health app, enable Bluetooth on your smartphone, and step on the scale to pair. Ensure your GPS/Location is turned on for the initial connection.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and interest-free installment options via Klarna or Afterpay.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can request a cancellation within 30 minutes of placing your order by contacting our customer support team.